Your privacy is important to us. This policy explains how Prime Energy collects, uses, and protects your information.
Last Updated: April 1, 2026 | Effective Date: April 1, 2026
Prime Energy ("we," "us," or "our") operates the website www.primeenergy.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site or purchase our energy-efficient home appliances. Please read this privacy policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.
We may collect personally identifiable information that you voluntarily provide to us when you:
This information may include your name, email address, phone number, mailing address, billing information, and any other information you choose to provide.
When you visit our Site, we may automatically collect certain information about your device and usage, including:
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. This helps us improve our Site, analyze usage patterns, and deliver relevant advertisements. You can control cookie preferences through your browser settings. For more details, see Section 6 below.
We use the information we collect for the following purposes:
We do not sell your personal information. We may share your information with:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and transaction data is typically retained for 7 years for tax and accounting purposes. You may request deletion of your personal data at any time by contacting us.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at privacy@primeenergy.com or through our Contact Page.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information.
If you are a resident of the United Kingdom or European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and data portability. Our legal basis for processing your data is your consent, performance of a contract, or our legitimate business interests.
If you are a Canadian resident, your personal information is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access and correct your personal information held by us.
Our Site uses the following types of cookies:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality.
We use Google Ads and remarketing services to advertise on third-party websites. Google and other third-party vendors use cookies to serve ads based on your past visits to our Site. You can opt out of Google's use of cookies by visiting Google's Ads Settings. You can also opt out of third-party vendor cookies at Network Advertising Initiative opt-out page.
We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure payment processing through PCI-compliant providers, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Our Site is not directed to children under the age of 13 (or 16 in the UK/EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
As we serve customers in the USA, Canada, and UK, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, in compliance with applicable data protection laws.
By using our Site and purchasing our products, you agree to the following terms:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy, please contact us: